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FREQUENTLY ASKED QUESTIONS

Q. Do you do 3rd party billing?

A. Kachina Family Practice does not bill 3rd parties or take liens such as billing car insurance companies for motor vehicle accidents. We will bill the patient's primary insurance company only. All other fees are due at the time of service.

Q. Do you handle work related injuries?

A. Kachina Family Practice does not file Workman's Comp claims and we do not keep Workman's Comp claim forms in our office. If you feel you have a work related injury, we would refer you to Urgent Care or you might ask your employer to refer you to an appropriate facility that will handle your Workman's Comp claims.

Q. Do you bill or take partial payment on Fee-For-Service accounts?

A. All fees that are the patient's responsibility are due at the time of service. Patients with a high deductible ($1000 or higher) will be required to pay 50% of charges at time of visit.

Q. Do you take walk-ins?

A. Kachina Family Practice Providers work from schedules. Our patients are encouraged to call and schedule appointments. Same day appointments are usually available.

Q. How long have Kachina Family Practice Providers been in practice?

A. See biographical data by clicking on link for each physician from the home page.

Q. Where were the Providers for Kachina Family Practice educated?

A. See biographical data by clicking on link for each physician from the home page.

Q. Do the Providers at Kachina Family Practice have special medical interests?

A. See biographical data by clicking on link for each physician from the home page.

Q. Is there a difference between an M.D. and a D.O.?

A. M.D. is the abbreviation for Doctor of Medicine. D.O. is the abbreviation for Doctor of Osteopathy. In current times, there is essentially no difference in the training of M.D.s and D.O.s. D.O.s are not chiropractors. Some D.O.s and some M.D.s do osteopathic manipulation, but this service is not offered at Kachina Family Practice.

Q. What should I do if something should happen over the weekend?

A. If you have a life-threatening emergency, you should dial 911. If you have an urgent need and need to speak with a Provider, you should call our office number at 480-704-4100 and you will be directed to the appropriate number for our answering service. The answering service will contact the doctor on call who will return your call and address your concern.

Q. My healthcare plan is not one that Kachina Family Practice is contracted with, will you bill my insurance company anyway?

A. No, we only bill the healthcare plans that we are contracted with. We will provide you with a copy of your charges so you can submit your claim to your healthcare plan.